66Lottery Refund and Cancellation Policy | Hassle-Free Transactions

Introduction

At 66Lottery, we prioritize providing a fair and transparent gaming experience for all users. We understand that players may occasionally need to request a refund or cancel a transaction. This policy outlines the process for handling such requests efficiently. By using 66Lottery, you agree to follow the guidelines mentioned in this policy.

1. Refund Policy

1.1 Non-Refundable Transactions

Refunds will not be provided in the following situations: ✔ Completed Deposits – Once a deposit has been successfully processed and added to your 66Lottery account, it is non-refundable.
✔ Used Bets and Bonuses – Any wager placed or bonuses used cannot be reversed or refunded.
✔ Late Refund Requests – Refund requests made more than 7 days after the transaction will not be considered.

1.2 Refund Eligibility

Refunds may be approved under specific conditions: ✔ Duplicate Charges – If you have been charged multiple times for the same deposit, we will process a refund for the extra charges.
✔ Failed Deposits – If a transaction was completed on your end but the funds were not added to your 66Lottery account, a refund will be initiated after verification.
✔ Unauthorized Payments – If a deposit was made without your authorization, our team will investigate and issue a refund if necessary.
✔ Technical Issues – If a system error or technical glitch caused a failed transaction, we will process a refund.

1.3 How to Request a Refund

To submit a refund request, follow these steps: ✔ Contact Customer Support through live chat, email, or phone.
✔ Provide your username, transaction ID, and a brief explanation of the issue.
✔ Submit any necessary documents (e.g., payment confirmations, bank statements).
✔ Refund requests are reviewed within 3–5 business days.
✔ If approved, refunds are credited to the original payment method within 5–7 business days.

2. Cancellation Policy

2.1 Canceling Deposits

✔ Deposits cannot be canceled once they have been successfully processed and credited to your account.
✔ Always double-check transaction details before confirming a deposit.

2.2 Canceling Withdrawals

✔ Pending Withdrawals – You can cancel a withdrawal if it has not yet been processed.
✔ Processed Withdrawals – Once a withdrawal has been completed, it cannot be reversed.
✔ Delayed Withdrawals – If additional verification is required, withdrawals may be delayed until all necessary steps are completed.
✔ Automatic Cancellation – Withdrawals not completed within 7 days may be canceled automatically.

2.3 Handling Failed Transactions

✔ If a transaction fails due to technical issues, the amount will be credited back to your account or refunded.
✔ If a game crashes while you are playing, affected bets will be reviewed, and necessary adjustments will be made.

3. Dispute Resolution

3.1 How to Report a Dispute

✔ If you disagree with a refund or cancellation decision, you may submit a dispute to 66Lottery Support.

3.2 Timeframe for Disputes

✔ All disputes must be submitted within 7 days of the transaction.

3.3 Investigation and Resolution

✔ Our team will investigate disputes and provide a resolution within 10 business days. If more time is needed, we will notify you.

3.4 Final Decision

✔ The 66Lottery management team has the final say on all disputes.

3.5 Escalation to Authorities

✔ If you are unsatisfied with the outcome, you may escalate the dispute to the appropriate gaming regulatory authority.

4. Avoiding Transaction Issues

To ensure smooth transactions, follow these tips: ✔ Verify Payment Details – Always confirm your payment method details before completing a transaction.
✔ Complete Account Verification – Make sure your identity verification is completed to avoid withdrawal delays.
✔ Understand Bonus Terms – Review all wagering requirements before claiming promotional offers.
✔ Report Issues Quickly – Contact support immediately if you experience a problem.
✔ Protect Your Account – Keep your login credentials secure to prevent unauthorized transactions.

5. Handling Technical Issues

5.1 Game Interruptions

✔ If a game is interrupted due to a technical issue, bets placed during the session may be voided and refunded if applicable.

5.2 Scheduled Maintenance

✔ Refunds will not be issued for service disruptions caused by scheduled maintenance. Players will be informed in advance.

5.3 Payment Errors

✔ If a deposit or withdrawal fails due to a processing error, our team will investigate and issue a refund if needed.

5.4 System-Wide Errors

✔ If a platform-wide malfunction occurs, transactions will be reviewed, and necessary adjustments will be made.

6. Contact 66Lottery Support

For assistance with refunds, cancellations, or disputes, our customer support team is available 24/7: ✔ Email: support@66lottery.com
✔ Live Chat: Available anytime through our website and app

7. Acknowledgment

By using 66Lottery, you confirm that you have read and accepted this Refund and Cancellation Policy. If you have any concerns, please contact us for assistance. We are committed to ensuring a safe and fair gaming experience for all users.

🎰 Play responsibly and enjoy a seamless gaming experience with 66Lottery! 🔒

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